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Returns Policy

At wehilion, we value customer satisfaction and want you to be happy with your purchase. If you encounter any issues with our items, We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To start a return, you can contact us at wehilionofficial@outlook.com To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

How To Return & Refund ?

1.Submit a Return Request: Contact our Customer Service within 14 days of receiving your order to initiate the return process. Please provide the reason for the return and include photographs for verification.

Return Conditions

damaged

defective

unwashed

unworn

in original condition with their tags still

attached

Exceptions / non-returnable items

Custom Items

Final Sale Items

Personal subjective reasons

Threads are not defective products.

More than 15 days including weekends

2.Send the Item(s) to us: after your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will then arrange an exchange or refund for you.

3.Refund

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If you haven’t received a refund yet, first check your bank account again. Then contact your bank. There is often some processing time before a refund is posted.

If more than 15 business days have passed since we’ve approved your return, please contact us at wehilionofficial@outlook.com

（* Wehilion reserves the right to refuse unauthorized returns. We also reserves the right to inspect the returned items, and if the return does not meet the conditions imposed, to return it with expenses and charges borne by the customer.）

Cancellation Policy

We know that it is very important for you to order a suit for your special occasion. However, we will process the order as soon as payment received. Once the tailoring process has begun, there will be Labor Costs and Material Costs.

1.Unpaid order: could be cancelled within 24H;

2.Paid less than 2 days, 50% cost of dress and shipping cost could be returned;

3.Paid at 3-20 days, 30% cost of dress and shipping cost could be returned;

4.Suit sent, can't return the payment to you;

Exchange Policy The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Note: You need to pay the shipping fee from your address to Wehilion when you return it back.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.